Your complaint has been submitted.

We aim to respond within 14 working days by e-mail, to discuss the cause of the complaint and try to resolve it to your satisfaction. Depending on the nature of the complaint, we will discuss it with the parties involved, and attempt to find a satisfiable solution. The handling of the complaint will not happen without the knowledge and approval of the complainant. The complaint will be closed with a written confirmation of the solution, including measures and sanctions taken if applicable.